Self-service Portal: User Quick Reference Guide

1. Go to https://ardc.atlassian.net/servicedesk/customer/portals

2. Select the request you wish to send to ARDC. Complete the required fields as necessary.

IMPORTANT: Please enter a valid email address to the “Email confirmation to” field. This is where all updates and replies to your request will be sent to.

3. When ready to submit, click Send at the end of the page.

   

4. You will be asked to verify or confirm that you are a valid user by completing the reCAPTCHA image identification window similar to the one below:

   

5. You will get a screen confirmation with your issue reference number when your request was successfully submitted.

   

1. You will also receive an email with the link to view the recently submitted request (eg View HELPTEST-12).

2. Click on the ‘Sign up with password’ button.

   

3. The next window will be displayed which will ask you to check your email.

   

4. Another email with the subject “Finish signing up to ARDC SERVICES” will be sent to your mailbox. Click on the ‘Sign up’ button to set your password.

   

5. Enter your full name and your chosen password then click ‘Sign up’.

   

6. Once logged in, you will now be able to view and/or manage your profile and your submitted request(s) will accessible on the right hand corner of the screen, next to your user profile.

   

   
   

Change your display name:

1. Once logged in, go to your user profile

   

2. Change your name as to how you would want it to be displayed in the portal.

   

3. Click ‘Save’ when done.

   

Change your password:

1. On the same profile page as above, click on the ‘Change password’ button

   

2. You will be required to enter your current password.

   

3. Enter your new password then click ‘Update’

You will be notified via email if and when there are activities or updates on your issues.

If you want to check the status of your request, do the following:

1. Log in the Self-service Portal with your account

2. Once logged in, click the ‘Requests’ button next to your user icon on the top right corner of the portal as per screenshot below.

   

3. Click on ‘Created by me’ to view all the issues you raised.

Use the available filters/facets to refine your search results or display. Click on the ellipsis (…) then ‘Manage columns’ to select more columns to display.

On the home page of the Self-service portal, a search box allows you to search for information about the ARDC services.

1. In the Search box, type your query or the topic you are interested in.

   

2. As you type, suggested articles or documentation, forms or external resources will be displayed in real time as per screenshot below.

   
   

   

Request forms in the self-service portal are grouped per service. Please visit the Self-service portal: Forms and grouping page for details.