The Australian Research Data Commons (ARDC) provides Online Services technical assistance via the Service Desk.
Service Desk
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email: services@ardc.edu.au
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Self-service portal: https://my.support.ardc.edu.au/
Operating Time
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Monday to Friday, except national and ACT public holidays
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9:00AM to 5:00PM AEST
Supported Services:
|
Online Services |
Service Access |
Documentation |
Service Status |
|
|---|---|---|---|---|
|
1 |
Research Data Australia (RDA) |
RDA Portal Production and Demo |
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|
2 |
RDA Registry Production and Demo |
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3 |
DOI Service |
Production and Test |
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|
4 |
Research Vocabularies Australia (RVA) portal |
Production and Demo |
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|
5 |
RVA editor |
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|
6 |
Health Data Australia(HDA) |
Production and Demo |
|
|
|
7 |
Research Activity Identifier (RAiD) |
Production and Demo |
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|
8 |
Handle Service |
Production and Demo |
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|
9 |
Research Link Australia
|
Production and Demo
|
|
|
|
10 |
Linked Data IRI |
|
|
Online Assistance
Emailing Service Desk
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Simply send an email to services (services@ardc.edu.au)
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A JIRA issue will be automatically created for any new issue sent to Service Desk. You will receive a notification with your JIRA issue reference number. You use this reference number to provide update, request for assistance or support.
ARDC staff are issued with standard user accounts for JIRA.
Logging in to the Self-service portal
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Instructions on how to send a request or ask for help is documented in the Self-service portal quick reference guide. There are forms available per service or product.
Some requests require a form to be completed. Please take the time to review the list of requests/forms available in our self-service portal. Read more here.
Issue Escalation/Routing Channel:
|
No. |
Services |
First Level |
Second Level |
Third Level |
|---|---|---|---|---|
|
1 |
Research Data Australia (RDA)
|
ARDC Services team |
|
|
|
2 |
DOI Service |
ARDC Services team |
|
|
|
3 |
Research Vocabularies Australia (RVA) portal |
ARDC Services team |
|
|
|
4 |
RVA editor (PoolParty) |
ARDC Services team |
|
Semantic Web Company (raise an issue here: https://graphwise.atlassian.net/servicedesk/customer/portals |
|
5 |
Health Data Australia |
ARDC Services team |
|
|
|
6 |
Handle Service |
ARDC Services team |
|
|
|
7 |
Research Link Australia |
ARDC Services team |
|
|
|
8 |
Linked Data IRI |
ARDC Services team |
Linked Data Working Group |
|