The following forms are available to users and are grouped for easy navigation and access. If you have any suggested form that you would like us to consider adding to the portal, please use the General feedback or enquiry form for ARDC consideration.
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Group Name |
Forms |
Issue Type |
Description |
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General Enquiry/Feedback |
General feedback or enquiry |
Service Request |
Get assistance for general services or problems and questions or feedback. |
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Research Data Australian (RDA) |
Request for a new or update to the RDA data source account |
Service Request |
Use this form if you are a new organisation wishing to publish datasets in Research Data Australia or if you are an existing provider wanting to add a new data source or update your data source administrators (DSAs) list. NOTE: For new contributors, a signed RDA service schedule(agreement) is required for production registration. |
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Health Data Australia (HDA) |
Request or update HDA DARMS account |
Service Request |
Use this form to request a new HDA POC or Watcher account or an update to an existing one. |
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Research Vocabularies Australia (RVA) |
Request for RVA Access/Registration |
Service Request |
Use this form to register for RVA portal or editor (PoolParty). NOTE: For new publishers, a signed RVA service schedule (agreement) is required for production registration. |
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Persistent Identifiers |
Request for DOI or IGSN service registration |
Service Request |
Use this form if your organisation is interested in minting DOIs or IGSNs and joining the ARDC DataCite consortium or if you are an existing member but would like to register a new repository for your organisation. NOTE: For new members, a signed DOI service schedule is required for production registration. |
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Request to register a Handle Service account |
Service Request |
Request form used to register a new Handle Service account |
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Request to transfer DOI ownership |
Service Request |
Coming soon. |
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Research Data Australia (RDA), Health Data Australia (HDA), Research Vocabularies Australia (RVA), Persistent Identifiers (PIDS), Research Link Australia (RLA)
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Request to fix a broken or non-resolvable link |
Service Request |
Let us know if you are not able to access a URL link in any of our portals (RDA, RVA, HDA, User Guides, etc.) |
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Report a login, permission or password issue |
Incident |
Use this incident type to report issues relating to access to any ARDC products and services (eg. password reset, issues with permissions, locked accounts, etc). Please also check the available account registration forms first (available for each product)to ensure you are using the right form in order to facilitate your request or issue faster. |
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Report a service or system issue |
Incident |
Let us know if something isn't working properly and we'll aim to get it back up and running quickly. Please select 'Report a login, permission or password issue' if there is an issue with your account or access. |
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Request for service support or assistance |
Service Request |
Get assistance related to a specific service not categorised as service registration, an issue/incident or a feedback/enquiry). |
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Request for data or record management |
Service Request |
Request for any changes or updates to a record or data published in any of our services portal or documentation pages (e.g. correction, takedown or deletion) |
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Suggestions/Change Requests |
Request or suggest a change |
Change Request |
Use this form to request or suggest changes or enhancements to ANY ARDC service. NOTE: This form is not for requesting new users, new accounts, etc. There are proper forms for these requests. |
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For ARDC Staff Only |
Request for assistance on ARDC-managed domains |
Service Request |
For example, a request for a new domain or changes to an existing domain. NOTE: If you are experiencing issues with a domain, please select the 'Report a service or system issue' form. |
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Request for Jira/Confluence support |
Service Request |
Use this form to request for changes to a Jira project (eg. HDA DARMS, Dev project) or a Confluence space. Options are available in the form. |
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Request a new hardware or office equipment |
Service Request |
For example, a new laptop for a new employee, a new mouse or a replacement monitor, etc. |
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Request for general IT help or assistance |
Service Request |
Get general IT support (wifi, laptop/desktop issue, internal systems, etc.) |
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Investigate a problem |
Problem |
Create a problem ticket to investigate cause of one or more incidents, identify a workaround or suggest a permanent fix. |
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