A Maintenance Window is a regularly recurring event during which planned outages and changes are agreed to occur. It provides stakeholders with predictable periods of possible disruption to the systems and services they use. It is a time period defined to run manual and/or automated maintenance activities in order to maintain the health of or implement enhancements to our systems and services.
The Maintenance Windows are agreed with the Product Managers and the Director, National Information Infrastructure (NII).
The Maintenance Window applies to all production and demo/test services for which external and internal users rely on. Detailed scope is listed below.
Maintenance Windows:
Research Data Australia, Research Vocabularies Australia, Handle Service, Research Link Australia
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Weekly maintenance: Tuesdays, 2-5pm AEST
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Annual maintenance: every Monday of January, between 1pm and 5pm AEST
Research Activity Identifier (RAiD)
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The RAiD Service follows a different schedule and its Maintenance window is documented here.
Any implementation during the maintenance windows shall take into account any activities that are scheduled on the day. If there are known ARDC-sponsored events that rely on a particular service on the defined schedule, the Services and the development team shall reschedule the activities to the following week.
Scope:
In Scope Products/Services:
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RDA Registry and Portal |
Research Data Australia Portal helps users find, access, and reuse data for research from over one hundred Australian research organisations, government agencies, and cultural institutions. The RDA Registry, the back end of RDA Portal, allows automatic (through the Harvester / Importer Service) and manual publication (using the RDA manual entry screens) of datasets and collections descriptions with rich metadata in Research Data Australia, enabling better discovery by the wider research community. |
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Harvester/Importer |
The Harvester / Importer Service provides a service-oriented framework to support the processing and routing of content and metadata from a source Data Provider to a target application. |
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Mycelium |
This service utilises Neo4j graph database technology to index relationship data in Apache Solr, enabling various features such as RDA ConnectionsTree, RDA Graph Visualisation, and implicit relationship discovery, enriching RDA View and Search pages. |
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RVA Portal and Registry |
Research Vocabularies Australia helps you find, access, and reuse vocabularies for research. The service comprises: a portal & registry, for hosting, describing, discovering and accessing vocabularies; software for editing vocabularies; a widget for using vocabularies within web pages; and various application programming interfaces enabling access by software. |
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Handle Server |
The Handle Service offers an automated solution for assigning universally unique, citable identifiers to resources such as datasets, collections, and papers, utilising Handle technology. |
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RAiD |
A RAiD is a unique and persistent identifier (PID) for research projects. The RAiD service facilitates the minting of RAiDs for research activity and helps integrate the ARDC RAiD API into research platforms. It can be used to assign RAiDs to any research project or activity. |
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RLA portal |
Research Link Australia helps you discover and share information about research collaboration and research capabilities to enhance connections between academic research, industry applications, and funding initiatives. |
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Registry |
The AGLDWG Linked Data IRI Service is a service for allocating and managing persistent web addresses for certain kinds of Internet data resources by government organisations in Australia. ARDC operates this service on behalf of the Australian Government Linked Data Working Group. The Registry is the means by which service requests are created, approved, and managed. |
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Rewriter |
The Rewriter is a URL rewriting service for the linked data resources managed by the service. |
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Online Services Support Tools |
A Jira service desk tool used for managing and tracking all issues, requests and enquiries relating to ARDC Online Services products and services. |
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An ARDC Online Services products and services technical and user documentation portal. |
Out of scope:
The following third party products or services are not in scope of the ARDC Online Services Maintenace Window.
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DataCite Fabrica (ARDC DataCite DOI Service) Check the status of DataCite services here > https://status.datacite.org
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IGSN Service (also using the ARDC DataCite DOI Service) )
Activities that may occur during the Maintenance Window:
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System or application upgrade or migration
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System or application deployment
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Online Service updates deployment
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Security patch installation
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Regular system restart/reboot
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Regular system and/or application backup
How we communicate maintenance windows
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Regular maintenance windows:
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The Maintenance Window is available on the ARDC Technical Documentation page (this page). Product contacts (ie. Data Source Administrators, RVA publishers, Handle contacts, etc) will no longer receive email announcements.
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The ARDC status page (https://statuspage.ardc.edu.au/ ) will be updated with the scheduled maintenance. Everyone is encouraged to subscribe to this page to receive regular updates on planned (and unplanned) maintenance.
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Pop up banners will be available on the affected services (e.g. RDA Registry, RDA Portal, RVA portal, etc.) as necessary, during the maintenance period.
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A changelog will have the list of changes implemented under each version for the affected product/service.
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Other types of maintenance:
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For other required maintenance the do not fall under the regular maintenance window and that would require downtime (e.g. urgent implementation of a security update) users will be notified, the ARDC Status page (https://ardc.statuspage.io ) (and/or twitter?).
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Help and Support
Visit our Help and Support page to seek for assistance or to know more about our Support objectives.