A JIRA issue will be automatically created for any new issue (new subject) sent to Service Desk. You will receive a notification with your JIRA issue reference number. You use this reference number to provide update, request for assistance or support.
A JIRA account will be created for users who sent an email to the Service Desk for the first time. An email with the link to reset your password will automatically be sent to you. By default, your email address is your JIRA login name.
ARDC staff are issued with standard user accounts for JIRA.